4g63 Privacy Policy — How We Protect Your Data
User privacy is a core responsibility at 4g63. This policy clearly explains what information we collect, how we use it, and your rights as a user of our online entertainment platform in Malaysia.
Effective date: January 2026. This policy applies to all registered 4g63 users.
1. Information Collected by Our Platform
4g63 collects several categories of information from users to ensure the platform operates safely, efficiently, and in compliance with legal requirements. The following are the types of information that may be collected:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to create and manage your account, as well as for identity verification when necessary.
Payment Information in MYR
To process deposits and withdrawals in MYR (RM), we may collect information related to your chosen payment method, such as bank account number, account holder name, and transaction details. We do not store full card details — all financial transactions are processed through secure, encrypted payment providers.
Device & Browser Information
We automatically collect technical data including IP address, browser type, operating system, screen resolution, and mobile device information. This data helps us optimise the user experience across a wide range of devices in Malaysia.
Platform Usage Data
In-platform activity records — such as games played, session duration, login frequency, and user preferences — are collected for analytics and service improvement purposes.
2. How This Information Is Used
All information collected by 4g63 is used responsibly and only for legitimate purposes. We use your data for the following:
- Account management: Creating, verifying, and maintaining your user account securely.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely via local payment methods.
- Fraud prevention: Identifying and blocking suspicious activity, including attempts to use multiple accounts or manipulate the system.
- Customer support: Effectively handling user enquiries, complaints, and requests for assistance.
- Platform improvements: Analysing usage patterns to improve performance, the interface, and the overall user experience.
- Legal compliance: Meeting the legal and regulatory obligations applicable to our platform's operations in Malaysia.
- Account-related communications: Sending important notifications about platform changes, account security, or updates to our terms.
3. Use of Cookies & Session Tracking
The 4g63 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
Types of Cookies Used
- Session cookies: Maintaining your login session so you do not need to sign in again on every page.
- Preference cookies: Saving your language settings, display preferences, and platform preferences for future sessions.
- Security cookies: Helping to detect unauthorised access and protect your account from security threats.
- Analytics cookies: Collecting anonymised data on how users interact with the platform for internal improvement purposes.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your overall user experience.
4. Data Storage, Security & Third-Party Sharing
How We Store Your Data
All 4g63 user data is stored on servers protected with industry-standard SSL encryption. Access to sensitive data is restricted to authorised personnel only and is subject to strict security protocols. We retain user data for as long as your account remains active or as required to fulfil our legal obligations.
Sharing with Third Parties
4g63 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share data with:
- Payment service provider: To securely process deposit and withdrawal transactions in MYR.
- Technical service provider: That support platform operations — including hosting, cybersecurity, and technical support — under strict confidentiality agreements.
- Competent authorities: When required by applicable Malaysian law or under a valid court order.
All third parties we work with are bound by data protection agreements that require them to handle user information at a level of security equivalent to our own standards.
5. User Rights — Data Access, Correction & Deletion
As a 4g63 platform user, you have certain rights regarding your personal data. We respect and support the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting us directly.
You may request the deletion of your account and personal data, subject to legal obligations that may require us to retain certain records for a specified period.
To exercise any of the above rights, please contact the 4g63 support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may require identity verification before processing requests related to data access or deletion.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
4g63 reserves the right to update or modify this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email. The new effective date will be stated at the top of this document. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Support Team
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Response time: Within 3 working days for general enquiries; 24 hours for urgent security issues.
- Support languages: Bahasa Malaysia and English are available.
You may also refer to our FAQ page us for quick answers to privacy questions commonly asked by Malaysian users. We are committed to protecting your privacy at every stage of your 4g63 experience.
Your Data Is Safe with 4g63
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